We Are Hiring

The Crucible is an equal opportunity employer and encourages applications from all persons, especially those who bring the benefits of diversity to the organization. Women, people of color, people who identify as LGBTQIA, and persons with disabilities are encouraged to apply.

We are a nonprofit organization and art school dedicated to making the fine and industrial arts accessible for all ages, backgrounds, and abilities. Our work is centered in Oakland and the East Bay, where we offer classes and team builds in glass, metal, clay, wood, and more to over 8,000 people each year.

Staff Openings

Crucible staff enjoy great benefits, including free tuition on seven Crucible classes a year, paid time off, and medical and dental coverage starting at 20 hours a week.

Front Desk/Customer Service Assistant

Reports To: Senior Programs Manager

Status: Part-time, non-exempt 

Closes: Open until filled 

Hours: 24 hours per week, must be available during weekday business hours, and work shifts that have different time frames, including some daytime weekend work

Salary: $18 per hour

The Crucible, Northern California’s most innovative and diverse industrial arts education center, seeks a multi-talented, customer service-oriented, and enthusiastic individual to join our team as our Front Desk/Customer Service Assistant.  This is an on-site, hands-on position with a focus on greeting and supporting students and customers who call, send emails, and visit as they engage with our classes and programs.

Summary: 

The Front Desk/Customer Service Assistant reports to the Senior Programs Manager and works closely with them to answer phone inquiries and email inquiries from potential students, as well as answer the door and manage walk-in inquiries; all in a timely fashion. This is a job that is people-oriented and detail-oriented.  Patience, compassion, and enjoyment of other humans and sharing knowledge are great traits to have in this role. You must be able to prioritize multiple tasks simultaneously, be highly detail-oriented, and well-organized and have an interest in learning about the arts. You will also engage with Tool Room and Front Desk volunteers and staff who check in students of all ages.  

As you build your expertise, your ability to field and answer questions from all community members will make you a highly valued part of the team. Working with staff and faculty across the organization, this position is key in sharing information about The Crucible and helps set the expectations of the students’ experience. 

Key Responsibilities: 

  • The first point of contact for people entering and interacting with The Crucible: providing excellent customer service and welcoming students, faculty, staff, guests, and community members in person. 
  • Answer phones, transfer calls, and manage phone logs and callbacks for those seeking information on classes, registration, transfers/withdrawals, cancellations, and general Crucible information. 
  • Manage info@crucible.org email account, with the support of your manager.
  • Support with other emails related to classes, registrations, transfers/withdrawals, cancellations, and all other inquiries.
  • Work with the Senior Programs Manager to ensure proper customer service is being delivered and all issues are resolved. 
  • Utilize Gmail, SalesForce, and Crucible website to handle requests with class registrations, transfers, or refunds.
  • Assist Programs Team with Class Check-In, supporting proper COVID protocols and registration protocols are followed; when needed.
  • Assist with youth program registration, supporting the Senior Programs Manager and Youth Programs Manager to collect and collate participant applications, youth consent forms, evaluations, and scheduling information
  • Attend all trainings and orientations as needed, including First Aid/ CPR. 
  • Be available to work evening and weekend shifts as required. 
  • Other duties as assigned. 

Qualifications 

  • Minimum of two years experience in customer service of some type. 
  • Excellent verbal and written communication skills and interpersonal ability. 
  • Strong organizational ability and attention to detail. 
  • Ability to work independently and to work as part of a team. 
  • Strong computer skills, including usage of Google Suite: Gmail and Google Drive.
  • Salesforce database, or related, experience preferred.
  • E-Commerce experience is a plus. 
  • Ability to communicate in a friendly and professional manner and with a strong emphasis on customer service. 
  • Demonstrated commitment and ability to work with populations that are both economically and ethnically diverse. 
  • Non-profit, educational, and or industrial arts experience is a plus!

This is a part-time, non-exempt position based in Oakland, California. The Crucible is an equal opportunity employer and encourages applications from all persons, especially those who bring the benefits of diversity to the organization. Women, people of color, people who identify as LGBTQIA, and persons with disabilities are encouraged to apply. 

Compensation 

We offer competitive pay and benefits, including health insurance at 20 hours a week, access to classes, and more. Our work environment is casual, upbeat, professional, and fun. Come join us! 

How to Apply 

Please email cover letter, resume, and three reference contacts (PDF format) to 

human.resources@thecrucible.org 

Subject line: Front Desk/Customer Service Assistant

No faxes or calls, please! 

Role: Ceramics Instructor
Status: Non-Exempt, hourly, part-time
Reports to: Director of Programs
Pay: $20-$26.50 per hour

Our mission: The Crucible inspires creative exploration and expression through welcoming, hands-on arts education and experiences for people of diverse ages and backgrounds. As an innovative hub built around the industrial arts, The Crucible is a catalyst for individual growth and vibrant community connections.  In addition to supporting working and emerging artists and art students, The Crucible has become increasingly focused in recent years on supporting career pathways into the arts and the industrial trades, and support access to our programs for BIPOC youth and families, especially those from West Oakland.

The Opportunity: The Ceramics department at The Crucible is looking for instructors to teach hand-building and wheel-throwing classes at our 56,000-square-foot non-profit and industrial arts school in West Oakland. Instructors must know the fundamentals of working with clay and glazing. We are looking for at least 1-2 years of teaching experience in an informal or formal education setting. Classes are typically 4-10 students, with 1:6 teacher ratio (i.e. we hire a TA for larger classes).  Classes are usually 3 hours in length. There is paid prep time. 

The ideal candidate is interested in making teaching an ongoing part of their ceramics practice. We do offer instructors storage space, access to studio and tools, participation in firings. But our studio is too small to support a production potter who seeks to run their business out of our space. We have worked hard to increase diversity among our teacher and student population, welcoming young creatives seeking to explore their culture through creativity. 

Ceramicists who can support this approach are welcome, as are those who appreciate both the creative and the healing experience of ceramics. If you’re passionate about sharing your skills with a wide range of students and want to be in a collaborative environment with other teaching artists, this is a great place for you!

Classes are held at night, on the weekends, and during the day during the week. Instructors have the opportunity to both learn the curriculum for a specific class and to schedule their participation in a way that works for them. Many instructors come to The Crucible for studio access before and after their classes. We ask experienced ceramicists to TA a class so they can learn our curriculum, but then move them into lead and/or co-teaching. 

Pay: We pay $16.50 an hour for a Teaching Assistant role, and $20-$26.50 per hour for an instructor, based on experience and seniority. Occasionally, we are able to offer faculty teaching at higher rates, usually to participate in a time-limited grant-funded project where we have raised more money for higher faculty salaries. 

Non-cash benefits: Faculty members receive access to Crucible departments and studios equal to one hour of access for each 3 hours taught in a class or monitoring a lab, once they have checked out on the equipment. Faculty also have access to free classes (with some restrictions) and financial support for materials for classes. Some limitations apply.

Preferred qualifications

  • Two years of teaching experience, with a track record of success, informal arts education a plus
  • Five years of experience producing work in your core teaching areas
  • Ability to meet students where they are and help them grow as creators
  • Respect for everyone’s differences, approach, and creativity
  • A strong commitment to teaching, curriculum design and development, and collaboration 

Responsibilities 

  • Teach in an artistically diverse environment
  • Participate in departmental and faculty meetings
  • Develop and maintain area procedures and standards
  • Support The Crucible’s policies and adherence to The Crucible studio safety rules
  • Organize materials and supplies before and after classes and workshops
  • Collaborate with the Department head and studio to order materials as needed

Curriculum

  • The curriculum includes teaching courses in areas that focus on foundational skills
  • Work with the Program Director and team on advancing/developing and updating curriculum

Faculty Meetings, Open Houses, & Events 

  • Attend two open houses or events a year to represent your area 
  • Attend at least three paid faculty meetings a year
  • Participate in demonstrations and shows when able

This is an hourly, part-time position based in Oakland, California. The Crucible is an equal opportunity employer and encourages applications from all persons, especially those who bring the benefits of diversity to the organization. Women, people of color, people who identify as LGBTQIA, and persons with disabilities are encouraged to apply. 

To Apply

Email a cover letter, résumé, link to portfolio, or PDF file of images of your completed work to teaching@thecrucible.org. Subject line: Ceramics Instructor. 

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Faculty Openings

The Crucible is always looking for talented faculty to support in teaching the fine and industrial arts to thousands of students each year. We are seeking skilled, part-time instructors in all our departments, including Welding, Blacksmithing, Foundry, Machine Shop, Ceramics, Glass Flameworking, and more. Crucible lead faculty are paid between $22-$26.50, depending on experience and seniority. We also have openings for teaching assistant positions, who support the work of the lead faculty member in the classroom.

If you have questions about joining The Crucible’s faculty, email teaching@thecrucible.org. You can review the Faculty Job Description here. And please indicate your interest by filling out the short application below!

Faculty Job Application

  • Why are you interested in working as a faculty member of The Crucible? What experience do you bring to the work?
  • If your portfolio is on your website, you do not need to attach additional examples of your creative work.
  • Drop files here or

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Questions? Contact us

info@thecrucible.org
(510) 444-0919